Sports / App
This page sets out the legal terms that govern your use of 99hb, including account access, transactions and the rights available to you. Whether you engage through sports markets, casino games or wallet transactions via bKash, Upay or Bank Transfer, these terms apply — subject to your local law and eligible region.
99hb operates under terms that are jurisdiction-dependent. Your ability to access and use this platform — including placing bets on cricket or football markets, joining live dealer tables, or moving funds via bKash, Upay or Bank Transfer — depends entirely on the laws that apply in your region. We do not assert that access is lawful in every location; you are responsible for confirming that it is permitted where you are before using any part of the site. These terms govern the relationship between you and 99hb from the moment you open an account. They apply to every session: sports betting, slots, live casino play and all wallet interactions. Posting a deposit through bKash or initiating a Bank Transfer does not override any eligibility requirement set out here. Where local regulation imposes additional obligations, those obligations apply alongside our terms, not instead of them. We update these terms when our services or applicable requirements change. Material changes are communicated through the site. Continuing to use 99hb after a posted update means you accept the revised terms. If you do not accept them, the correct step is to stop using the platform and contact support to resolve any outstanding account matter.
Not everything connected to your 99hb session falls under the same policy terms. Four distinct areas carry different rules, and understanding that boundary matters before you raise a question or a dispute.
Opening, suspending or closing your 99hb account is governed directly by our terms. This includes identity verification steps shown in your account area and any access restrictions applied in accordance with your stated region and local law.
Deposits and withdrawals processed through bKash, Upay or Bank Transfer are covered by our payment terms. The rules of the payment provider you use — such as bKash's own service conditions — operate alongside ours and are not replaced by them.
Game content available in the lobby — including titles from PlayStar, JDB, CQ9, Habanero and Bigtime Gaming — is subject to content licensing terms. We do not warrant continuous availability of any individual title; studios may update or remove games independently of our schedule.
Links from 99hb to external sites, payment processors or identity verification tools lead to services governed by their own terms. Our policy ends at the point you leave the 99hb domain; we have no control over third-party terms, data handling or service levels.
You hold several practical rights in relation to the information 99hb holds about your account. These are not abstract entitlements — each one maps to a step you can take through the platform or by contacting support directly. Your account history, including transaction records for bKash deposits and Bank Transfer activity, is visible in the signed-in account area under the history tab. If a record appears incorrect — a transaction amount, a payment method label, a personal detail — you can raise a correction request through the support channel. We will review it against our records and respond through the same channel. You may also ask what data we hold and how it is used. Submit that request via email or live chat; we will respond within the timeframe set by applicable data rules for your region. If you believe a term has been applied incorrectly to your account, you have the right to raise a formal question. That process starts with our support team. Closing your account is also within your control — the option is in account settings, or support can complete it on request.
Your full deposit and withdrawal history — including bKash and Bank Transfer activity — appears under the history tab in your signed-in account. Check there first before raising a query.
If a personal detail or payment record is wrong, send a correction request through live chat or email support. We review against our system records and confirm the outcome to you directly.
You can ask what personal data we hold on your account. Submit the request via the published support route; we handle it in line with the data rules applicable to your region.
If you believe a term has been applied incorrectly, start with support. If the matter cannot be resolved there, we escalate it through the process set out in the dispute section of our full terms.
For legal and policy questions, use the contact routes published on the site. We do not invent operating hours or response commitments we cannot confirm — use the channel that suits your query type.
The fastest route for account-level policy questions. Start a chat session from any page on 99hb while signed in; the agent can access your account context directly without you resending documents.
For formal data requests, correction submissions or written policy questions, email is the appropriate channel. Use the address published in the contact section of the site; keep your account ID in the subject line.
The help centre on 99hb carries published articles on account terms, payment scope and eligibility. Check there first — many policy questions are answered without needing to open a support ticket.
We take a straightforward approach to how your account data is stored and accessed on 99hb. Here is what applies across the four key areas.
We keep account and transaction records for the period required by applicable regulation in eligible regions. When that retention period ends, data is either deleted or anonymised. You can ask about the retention period for your account through the email support route.
Cookies on 99hb are used for session management, login state and performance measurement. You can adjust cookie preferences through your browser settings; note that disabling session cookies will affect how the account and wallet functions behave during your visit.
Your account is protected by credentials you set at registration. We do not store payment credentials for bKash or Upay beyond what the transaction requires. If you suspect unauthorised access, change your password immediately and contact support to flag the session.
When these terms change in a material way, we post a notice on the site before the change takes effect. The published version on this page is always the current one. Archiving a copy for your own reference is a reasonable step if you want to track changes over time.
These are questions we see about the legal terms and your rights on 99hb. If your question is not here, the support routes in the contact section above are the next step.
Yes. Access to and use of 99hb depends on the laws that apply in your region. We do not confirm that access is lawful in every location. You are responsible for checking your local law before opening an account or placing any transaction.
Send a data request via the email support address published in the contact section of the site. Include your account ID in the subject line. We respond in line with the data rules that apply in your eligible region and confirm what is held.
Yes. Check your account history tab first to confirm the discrepancy. Then submit a correction request through live chat or email. We compare the record against our system logs and notify you of the outcome through the same channel you used to contact us.
Yes. When you use bKash, Upay or Bank Transfer, both our payment terms and the payment provider's own service conditions apply. Our terms do not override what bKash or Upay require on their side; both sets of terms operate together.
We retain account and transaction records for the period required by applicable regulation after closure. Data outside that required period is deleted or anonymised. You can ask about the specific retention timeline that applies to your account via email support.
When we make a material change, we post a notice on the site before it takes effect. The version on this page is always current. Continuing to use 99hb after a posted change means you accept the updated terms. Stop using the platform if you do not accept them.