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This privacy policy explains what information 99hb collects when you use the platform, how we use it, and what choices you have. Access to 99hb and its services depends on your local law and eligible regions.
When you open an account on 99hb, we collect the information you provide directly — your name, contact details, and the payment method you choose when making a deposit or withdrawal through bKash, Upay, or Bank Transfer. We also collect data generated by your activity on the platform: pages visited, games opened, bet records, and device identifiers such as browser type and IP address. This information lets us operate your account, process transactions, detect unusual activity, and respond to support requests. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling a bKash or Bank Transfer transaction — we share only what that processor needs to complete the request. We may also retain records where required for fraud prevention or where applicable law obliges us to do so. The scope of any legal obligation depends on your jurisdiction and eligible region. You can review the information held on your account by contacting our support team through the published route in the support section of this page.
This policy covers the 99hb platform at 99hb and all account services accessed through it. It does not extend to third-party websites linked from our pages, and it does not govern the data practices of payment providers you use independently. Whether this policy applies to you depends on your local law and the eligible regions for 99hb access.
Any personal data you submit when opening, verifying or managing your 99hb account falls within this policy. This includes login credentials, contact information and any identity verification documents you submit.
Transaction records linked to deposits or withdrawals through bKash, Upay or Bank Transfer are covered here. We retain only the data needed to process the transaction and meet any applicable record-keeping obligation.
Your session activity — which game lobby pages you visit, which titles you open, and how long you spend in a session — is collected to operate the platform. Game content from studios like PlayStar, JDB and CQ9 is delivered through our platform; their own data practices are separate.
Links or services outside 99hb are not covered by this policy. Once you leave our platform, the privacy practices of that third party apply. We encourage you to read the relevant policy before sharing any information on an external site.
You have practical options when it comes to the personal data we hold on your 99hb account. If you want to know what information we have on file, you can submit a data access request through our support channel. If any detail is incorrect — your contact number, email address, or the name on your account — you can ask us to correct it, and we will update the record after verifying your identity. You can also ask us to delete account data where no ongoing legal or contractual reason requires us to keep it; we will tell you clearly if a deletion request cannot be completed in full and explain why. If you have a concern about how your data has been handled, raise it with our support team first. We aim to respond to every data-related query through the published support route, though response times depend on the nature of the request. Eligibility for specific rights may depend on your local law and region.
Submit a written request via our support channel to receive a summary of the personal data 99hb holds on your account. We will confirm receipt and process the request in line with applicable obligations.
If your registered name, contact number or email is wrong, contact support with the correct information. We verify the update before applying it to keep your account secure.
Any question about how your data is used — from bKash deposit records to session logs — can be sent to our support team. We will respond with a specific answer rather than a generic acknowledgement.
Where we are not legally required to retain your data, you can ask us to delete it. We will confirm what can be removed, what must be kept, and the reason for any exception that applies to your account.
If you need to act on any right in this policy, or if you simply have a question about what data we hold, these are the routes available. Use only the channels published on 99hb — we do not operate unofficial support accounts on social platforms.
The live chat widget on 99hb is the fastest way to raise a data or privacy question. Start a conversation, identify your account, and state your request clearly so the team can locate the right records.
For written data requests — access, correction or deletion — use the email address published in the contact section of 99hb. Written requests create a traceable record, which helps if your query requires multiple steps.
The account help section at 99hb lists published support routes and any updated contact details. Check there first if you are unsure which channel to use for your specific privacy or data request.
We apply access controls to limit who inside 99hb can read account-level data. Payment data connected to bKash, Upay or Bank Transfer transactions is processed through the relevant payment provider and not stored in full on our servers beyond what is needed for the transaction record. Session data and device identifiers are retained for as long as your account is active and for a period afterwards where required by applicable rules. You can request that we tell you the specific retention period that applies to your account data by contacting support.
Account data is accessible only to staff with a verified operational need. We review access permissions regularly so that your personal information is not exposed to roles that do not require it.
We use session cookies to keep you logged in and to remember preferences within a single visit. Persistent cookies help us understand how pages are used. You can manage cookie settings through your browser, though some functions may not work without them.
We keep account data for as long as your account is open and for a further period where legal or fraud-prevention obligations apply. Once those periods pass and no other reason exists to retain the data, we delete or anonymise it.
When we update this privacy policy, the revised version is published at 99hb/privacy-policy/ with the date it takes effect. Continuing to use the platform after a change is published means you have seen the updated terms.
These are questions about how 99hb handles your data, what rights you have, and how to act on them. If your question is not here, contact support through the live chat or email route on 99hb.
We collect the name, contact details and payment method information you submit during registration. Once your account is active, we also collect session data — pages visited, games opened and device identifiers — to operate the platform and detect unusual activity.
We share payment data only with the processor handling your specific transaction — for example, the bKash or Bank Transfer gateway. We pass only the minimum data needed to complete the transfer. We do not sell transaction records or share them for marketing purposes.
Submit a data access request through live chat or the email address published on 99hb. Identify your account when you write in. We will process the request and provide a summary of the personal data on file for your account.
Yes. Where no legal or fraud-prevention obligation requires us to keep your data, we will delete it on request. We will tell you clearly if any part of the request cannot be completed and explain the reason — for example, a record that must be kept under applicable rules.
We keep records for a period after account closure where required by applicable obligations. Once that period passes and no other reason applies, we delete or anonymise the data. Contact support to ask about the specific retention period that applies to your account.
Whether this policy and 99hb's services apply to you depends on your local law and eligible region. The policy covers any account you hold at 99hb. We recommend checking your local regulations before registering or depositing through any payment method including bKash or Bank Transfer.