Sports / App
Read this page before you join and you will see how an 99hb account works: what we set out, what your side of the agreement is, and where the wallet rules sit. We keep the wording plain so you can check it on a phone without wading through legal padding.
Terms on 99hb are written to fit where you are, not copied from one blanket rule set and applied everywhere. When you open an account you accept the version published at that moment, and that version covers how you sign in, how money moves through your wallet, and how you use the lobby. Local law differs from market to market, so some parts of this page will apply to you and some will not. We would rather say that plainly than pretend every clause fits every country. Where a rule depends on your region, we describe the general position and point you to the account pages that show what your profile displays. Payment routes are the clearest example. Whether you deposit with bKash, Nagad, Rocket, Upay or a bank transfer depends on what is switched on for your account and what your local rules allow. The cashier in your signed-in area is the place that shows the live options; nothing on this page promises a method your profile does not display. If a clause here conflicts with a mandatory rule where you live, that rule takes priority and we update the wording on this page to match. The version you are reading is the current one, reachable from the footer link you followed to get here.
This policy is the agreement between you and 99hb about using the site. It starts with your account: how you sign in, what you must keep private, and what happens if someone else uses your details. From there it follows your money, every deposit and withdrawal you start from the cashier into your account wallet, on bKash, Nagad, Rocket, Upay or a bank transfer. It also covers the lobby itself, which games and tables you can open and how we list them. Titles such as Cricket Super Over or Dhaka Coast Reels can appear or move between sections depending on your region, and those changes sit inside these terms. What sits outside is anything we do not run: the wallet app on your phone, your bank's own rules, and the network you browse on. When one of those fails, your route is the provider, not this page. Access depends on your local law and eligible regions.
Everything tied to your profile sits here, creating an account, signing in with your email, keeping your password to yourself, and the session rules that apply when you stay logged in on a shared phone. If you think someone else has reached your account, use the published route so we can look into it.
Deposits and withdrawals you start from your account wallet, whichever rail your profile shows, bKash, Nagad, Rocket, Upay or bank transfer. These terms govern how we record those movements and how you can raise a question about one. The wallet or bank that carries the money keeps its own rules, and they sit alongside ours.
The titles and tables we make available inside the lobby, across sports markets and casino sections, including live dealer tables and slots. Availability can change when studios update what they supply, so a game you see today may be replaced later. Nothing here fixes a particular title to your account permanently.
Your mobile wallet app, your bank, your internet provider and the browser on your device all sit outside this policy. We cannot change their rules or fix their outages. If a transfer stalls on their side, raise it with them first, then send us the reference so we can check our own record.
Your account gives you a set of straightforward moves whenever something on this page touches you. You can open your profile and read the record we keep: the details you entered, the wallet movements you started, and the settings attached to your sign-in. If a phone number or email address has changed, update it there so messages from us still reach you. When a clause is unclear, ask about it before you act rather than after, and you can do that without giving a reason. If a wallet movement does not look right, send us the reference and the date shown in your cashier history and we will check our side against it. No special form is needed for any of this; use the route your account page publishes.
Open your profile and read what we hold: the contact details on file, the wallet movements you started, and the settings attached to your sign-in. If something there looks wrong, tell us through the support route your account shows. No written request or form is needed to see your own record.
If your phone number or email address changes, update it in your profile so messages from us still arrive. An out-of-date address is the usual reason someone misses a reply about their account. You can make the change yourself, and if the field will not accept your details, write in and we will look.
Pick the heading you are unsure about, account access, wallet movements or game availability, and send your question through the published support route. We will point you to the part of your account that shows the detail for your profile. Asking early is simpler than fixing something later.
If a deposit or withdrawal does not match your own record, copy the reference and date from your cashier history and send both to us. We will check our side against it. If the delay is with your wallet or bank, raise it with them first and send us their reference.
Questions about these terms go through the same routes that handle the rest of your account, and those routes are the ones published on this site, we do not run a separate policy desk. Sign in and use the support link shown in your account menu, or use the contact details printed in the footer of the pages you visit. When you write in, include your account reference, the section heading from this page, and any wallet reference from your cashier history, so we can match your message quickly. That saves a round of back and forth. If your question is about whether the site is available where you live, tell us the region you are writing from, because access depends on your local law and eligible regions. Nothing here replaces the rules your bank or wallet applies to your money, so a question about their side of a transfer belongs with them first. We answer through the same channel you used.
Once you are signed in, the support entry sits in your account menu. That is the route we watch for questions about your profile, your wallet record or anything covered on this page. Use it and your message arrives with your account already attached, which saves us asking who you are.
Every page, including this one, carries our contact details in the footer. If you cannot sign in, that is the route to use. Write from the email address linked to your account where you can, so we can identify you without extra steps before we look at your question.
Give us the heading you are asking about, your account reference, and the wallet reference or date from your cashier history. If your question is about a game or table, name it, Cricket Super Over, Blackjack Showdown or whichever title you mean, so we look in the right place.
Data questions come up often enough that we keep the answer simple. We hold what your account needs to work: the details you enter when you join, the wallet movements you start, and the session records that let you stay signed in. We use that to run your account, check transactions and answer your messages. Cookies do the small jobs, keeping you logged in, remembering your language and region settings, and letting the lobby load the sections you last used. We keep the list short on purpose. Your sign-in is your side of the agreement: keep the password to yourself, log out on a shared phone, and use a device that is yours. If you want to see, correct or ask us to remove what we hold, write through the route your account page publishes and we will explain what we can change and what local record-keeping rules require us to keep.
What your account needs to work: the details you enter when you join, the wallet movements you start, and the session records that keep you signed in on your device. We use them to run your account, check transactions and answer your messages. The details you gave at sign-up are the ones that matter.
Cookies do the small jobs on this site: keeping you logged in between pages, remembering your language and region settings, and letting the lobby load the sections you used last. Clearing them in your browser will sign you out and reset those preferences, so you would choose your settings again next time.
Your side of the agreement is the sign-in itself. Keep your password to yourself, log out when you finish on a shared phone, and use a device that is yours. If you think someone else has reached your account, tell us through the published route rather than waiting for a statement to confirm it.
Want to see, correct or ask us to remove what we hold? Write in through the support route your account shows. We will tell you what we can change straight away and what local record-keeping rules require us to keep for a period. We answer from the channel you used.
These are the terms questions that reach us most often from Bangladesh accounts. If yours is not here, the support route in your account menu is the fastest way to an answer about your own profile.
Yes. Opening an account means you agree to the version of these terms published at that moment. They cover your sign-in, your wallet activity and how you use the lobby. If you do not accept them, leave before you finish, and remember you can read this whole page without signing in.
Parts of this page can be updated when a rule, a payment route or a game catalogue changes. The version published here is the one that applies to your account. Check back from the footer link you used to reach this page, and keep your contact details current so replies reach you.
They cover whatever your account wallet shows, bKash, Nagad, Rocket, Upay or bank transfer, depending on your profile and your region. The cashier inside your signed-in area lists the live options. We do not promise a method your account does not display, and your bank or wallet applies its own rules.
Open your cashier history and copy the reference and date you see there, then send it through the support route in your account menu. That reference is what lets us match your message to our own record. If the delay happened inside your wallet or bank, raise it with them first.
Send the request through the published support route and tell us what you want changed or closed. We will confirm what we can action straight away and what local record-keeping rules require us to retain. Write from the email address linked to your account so we can identify you.
It does. Availability depends on your local law and eligible regions, and some games, tables or payment routes may not be offered where you are. If a section of the lobby is missing from your account, that is usually the reason. Write to us with your region if you want it checked.